Refund Policy

Last updated: August 2026

Our Promise

If we don’t deliver the service you purchased, we’ll put it right or provide any refund due under this policy and applicable law.

What the Service Includes

Your payment covers the service included in the package you choose. This may include:

• Profile preparation and optimisation
• Bio writing assistance
• Private profile promotion through our network
• Responses from women who have expressed interest
• Delivery of your private response list according to the package purchased

If you choose Curated for You, your package also includes additional manual review and narrowing of responses using your preferences and our review process.

If you choose Full Choice, you receive the wider response list and review the responses yourself.

We Start Work Quickly

We normally begin preparing your profile shortly after payment is confirmed and once we have received the information needed to provide the service.

Work may begin on the same day and will normally begin within 24 hours.

This work may include reviewing your information, preparing or improving your bio, organising your profile material and beginning promotion through our network.

Cancelling Before Work Starts

If you wish to cancel, please contact us as soon as possible.

If we have not yet begun providing the service, your refund request will be considered in accordance with this policy and any applicable consumer rights.

Cancelling After Work Has Started

If you cancel after we have started providing the service but before it has been completed, any refund may be reduced to reasonably reflect:

• Work already completed on your profile
• Profile preparation and optimisation already carried out
• Promotion already started or completed
• Other reasonable costs already incurred in providing your service
• The portion of the purchased service already supplied

Because we begin work quickly, the amount refundable may reduce once work has started.

When You’ll Receive a Refund

A refund may be available if:

• We fail to provide the service package you purchased
• A material part of the purchased service cannot be provided and we are unable to put the matter right
• A refund is otherwise required under applicable consumer law

Where a problem can reasonably be corrected, we may first offer to put the service right before issuing a refund.

When Refunds Don’t Apply

Once the purchased service has been substantially or fully delivered, change-of-mind refunds are generally not available.

Refunds are also generally not available simply because:

• A woman on your list does not reply
• Communication does not continue
• You do not find someone personally compatible or attractive
• You do not arrange a date or meeting
• The service does not result in a relationship, engagement or marriage
• You change your mind after receiving the service

Refunds may also be refused or reduced where you provided materially false or misleading information, seriously breached our Terms & Conditions, or prevented us from properly providing the service.

Response Numbers

Response numbers vary from customer to customer.

Any numbers or ranges shown on our website, including references to lists numbering in the hundreds or curated lists of around 30–50 profiles, are typical examples rather than guaranteed minimums.

A lower response number by itself does not mean the service has not been delivered, provided we have carried out the profile preparation, promotion and other elements included in your purchased package.

What We Don’t Guarantee

Asian Sweet Hearts provides a profile promotion and introduction service.

We cannot guarantee:

• A particular number of responses
• Replies from every woman on your list
• Ongoing communication
• Compatibility or chemistry between two people
• Dates or meetings
• A relationship, engagement or marriage

Our guarantee relates to delivery of the service you purchased — not the outcome of any introduction or relationship.

📌 Delivery Timing: Your private list will normally be ready within 3–5 days after payment is confirmed and we have received all information needed to provide the service. If we require additional information from you, the quoted delivery period begins once that information has been received.

How to Request a Refund

To request a refund:

1. Email us at:
   
   asiansweethearts@protonmail.com
   
2. Include your full name and the email address used to sign up
3. Explain the reason for your refund request

We will normally acknowledge your request within 2 business days and aim to process approved refunds within 7 business days.

Approved refunds will normally be returned to the original payment method used for the purchase.

Your Consumer Rights

Nothing in this policy limits or excludes rights that cannot legally be excluded under applicable consumer protection laws.

Summary